How to Manage Customer Service Requests

You're bombarded with 9760943860943 customer service issues.
Every minute thing Customer X wants to change destroys your work productivity.
You get no business-building-rocking stuff done.

You're short-on-staff.

The economy has sucked away your good service reps.

What do you do?

Tell Customer X that because you're getting nothing done:

"We handle customer service issues on Wednesdays and Fridays between 1-5 p.m."
"Make sure you get all of your requests in by that time if you need something done."
"And if you need something urgent, we charge $200 for each 1-hour request."

Give him a 10-day lead time (or something similar).

What to anticipate?

More thought-out customer requests.
Less customer service distractions.
Freed-up time to devote to building your business.

And, when you get to resolving those service issues, you'll complete them exponentially quicker as you're demolishing one-by-one in bulk:

Think: Starting up takes the most effort.
Momentum: Once you resolve an issue, the second one gets easier.
Newton's Law: The third gets so #$%@ easy, and the foruth even easier.

BAM.

You've saved precious amounts of time.
You've rocked your customer service requests with ease.
You've devoted freakish time to build more profitable parts to your business.

WIN.

Set blocks.

If you enjoyed How to Manage Customer Service Requests, get a complimentary subscription to our freshest articles through email or through your feed reader.

Posted March 09 in Management, Life |

1 Comment

on "How to Manage Customer Service Requests"

gorillasan (Rank: #560)

2 things, good expectation and resource management/

posted 4 months ago | Flag as spam

Reply to "How to Manage Customer Service Requests"

(Already registered? Login here.)

Choose your username

Time zone

Password

Confirm Password

Your comment:

Subscribe to comments

(No spam ever.)