How To Be a Good Manager
Chuck's favorite sports team wins 1 point:
- "Everything is so GOOD!"
- "WE played so well!"
- "I LOVE our team!"
Chuck's team loses by 1 point:
- "EVERYBODY SUCKS"
- "THEY played like FAILURES!"
- "TRADE THOSE LOSERS"
YO CHUCK!
- Your winning/losing teams = SAME TEAM SON.
- The $&@#%*+ difference = made/missed field goal.
Chuck-the-suck judges his team on insignificant results (a missing/winning field goal) -- not their proccesses in getting suck/good results.
- Your can win by a few points and still suck (You win on a fluke play! Yay!).
- Your can lose by a few points and still be good (You lost on a fluke play! OH NOES).
Yes, results = important; but, how you got those results = #%*+#%* more much oh much oh many times more important.
The How
If your processes suck (e.g., little calls made, little prospects contacted, no deadlines met, no customers satisfied, etc), and the results (e.g., $$$) are good, YOU = STILL SUK (i.e., you could've boosted $$ by making happier customers).
DANGGGGGGGG
Judge yourself/your-team on the HOW.
Focus on how you got there.
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Posted December 18 in Management |
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on "How To Be a Good Manager"zanderli (Rank: #5)
I do agree that the how is more important the outcome in most aspects but it is a lot easier to focus on the outcome. If you are making money you will consider yourself successful but how successful is a whole other story. I find that sometimes I focus on the how a bit too much and provide such stellar service that it costs me in the long run (time management).
e.ferg (Rank: #10)
Success is definitely not measured by wins and losses which is something that a lot of people just can't grasp hold of... I love the examples that you gave of winning or losing based on a fluke... it really is about quality of performance and not just the outcome even if the outcome is important as well...
carbur8r82 (Rank: #8)
Judging on the how can be really hard for some people to do.
Think about the fast food industry... they cant judge on the how because most of the complaints about the food never even get reported. Our local McDonalds is a hell hole that hasnt gotten our order right once since it reopened 6 months ago but I dont call and complain because the problem cant be resolved without me going back for new food which is a waste of time.
The majority of their judgment has to come from the outcome of how much cash they make at the end of the day. I guess speed of output could be a how though although speed does not equate to quality.
diamyaz (Rank: #6)
I like this one too many people forget that how you reach a goal is important.Not just in sports but in life in general.It's like people who take the easy way of doing things but never really learn to do them correctly.Doing them right is worth more than just doing them.
kimberrus (Rank: #9)
Great points here! Any time a manager blows up like that, be it in sports or business, they are a bad manager. You simply cannot react like that when you are in charge, or ever, or it will have a negative effect on everyone involved.
pbcdanielle (Rank: #950)
Awesome article! So many good and valid points! Being a manager myself, I am constantly thinking of how I can be a good manager, or make myself better for my staff. I like the part in the article,"Yes, results = important; but, how you got those results = #%*+#%* more much oh much oh many times more important." As a manager this is definitely something that you have to consider, sometimes it's the journey and not the destination that counts so much.